Ordering – Includes both online orders via Wineknot Company Limited’s platform and offline orders via Wineknot Company Limited’s Customer Service
14.1.1 All orders you placed on Wineknot Company Limited Company Limited’s website and via Wineknot Company Limited’s offline orders are strictly liable between you and the participating vendor which may include but not limited to quality issue or stock availability.
14.1.2 Any order that you placed from Wineknot Company Limited Company Limited’s website and via Wineknot Company Limited’s offline orders is subject to product availability and delivery capacity alone with the order acceptance by both Wineknot Company Limited and the participating vendor.
14.1.3 Once Wineknot Company Limited have received your online order, an email will be sent to you representing the acknowledgment of your order. This email is auto-generated for providing you of your order details, which also represents as a receipt. It will be solely your responsibility to inform Wineknot Company Limited if the information is incorrect. By receiving this auto-generated confirmation email do not necessary means either Wineknot Company Limited or the participating vendor has accepted the order. If the order is placed via Wineknot Company Limited’s Customer Service Department, a sales confirmation will be sent to you, in return this will require your signature in order to proceed. Wineknot Company Limited will check the stock availability and delivery capacity with the participating vendor for your order.
14.1.4 Once the order is placed and the related vendor has confirmed, a notification will be sent to you via email/SMS, whereas it will contain delivery details and estimated delivery time, date, price of the product, delivery and service fee.
14.1.5 The corporate discount only applies to non-promotional items only. Special discounted items will not have further discounts.
14.2.1 All prices listed on Wineknot’s website and offline sales confirmation are correct at the time of publication, however Wineknot Company Limited will reserve the right to alter the price in the future due the reasons of goods, services, sales tax, stock availability, prices or delivery fees but not limited to.
14.2.2 Wineknot Company Limited will also reserve the right to stop any goods or service with any participating vendor.
14.2.3 Prices listed on the website and offline sales confirmation of the time of publication are reflected by the participating vendor and delivery partner and which are subjected to change without giving any further notice. Wineknot Company Limited will give our best effort to keep the price updated. In the event of the price not being current and after the participating vendor informs Wineknot Company Limited after the orders had been placed, Wineknot Company Limited will contact you via any of our desired social media channel for the related price difference and it will be solely your choice to opt-out of the order.
14.2.4 The total price of product, product delivery, service charges or any related fee will be displayed on the website and offline sales confirmation when the order is placed. Full payment of all goods and services must be made and received by Wineknot Company Limited before the arrangement of the delivery takes place. Payment has to be made by online payment, e.g. Credit card.
14.3.1 Delivery period quoted at the time of the order will only be the approximated and subject to vary. At the time of ordering, the designated address will be confirmed.
14.3.2 When delivery is done by Wineknot Company Limited or via Wineknot’s third party delivery partner, we will give a great care to delivery in a timely manner however no responsibility will be barred by Wineknot Company Limited if a late delivery shall occur.
14.3.3 Either Wineknot Company Limited or our participating vendor will be held responsible for any loss cause to you by ordering late or goods which are not delivered with the requested estimated delivery time, however we will take great care of your order and you may contact Wineknot’s support group via telephone or email to ensure that you receive your order as soon as possible. Under any condition, no liability or delivery charge will be voided or refunded by Wineknot Company Limited.
14.3.4 All risks in goods or delivery shall pass to you upon acceptance of the delivery, once the delivery note has been signed.
14.3.5 In any case, if you failed to accept the order at the time when the goods are ready for delivery or if we are unable to deliver at the nominated time due to your failure for provide inaccurate instruction or insufficient information then such goods shall be deemed to have been delivered to you, which includes all goods and responsibility in relation to which goods shall be passed to you even if the goods had not been signed off.
14.3.6 Due to any reasons of unsuccessful delivery, for any cost which may occur which is not limited to, storage, delivery cost, insurance which may incur will be your responsibility and you shall indemnify us in full for such cost.
14.3.7 At the time of the delivery of goods, it is solely your responsibility to arrange adequate arrangement and providing accurate information, including access where necessary for safe delivery of the goods. We will not be held responsible for any damages, cost or any expenses which may incur by delivering the goods to any premieres. We will not be liable for any cost which may arise due to any failure of delivery which is caused by inadequate access or arrange for delivery.
14.3.8 Participating vendor, who will prepare your order, will aim to deliver the product to you at the place of delivery requested by you in the order, to deliver within the time confirmed by the participating vendor, to inform you if they expect that they are unable to meet the estimated delivery time. In the case of the goods not being able to meet the estimated delivery time, Wineknot Company Limited will try our best to inform you accordingly.
14.3.9 Wineknot Company Limited shall not be liable to you for any losses, liability, costs, damages, quality issues, charges or expenses arises out of late delivery.
14.4.1 If you wish to cancel your order it will be your sole responsibility to contact Wineknot Company Limited immediately via phone (+852 3520 1160), Wineknot Company Limited will not be able to arrange the cancellation if the order have already been dispatched nor if the sale confirmation had been signed. No cancellation fee will apply if the cancellation is accepted.
14.4.2 You may choose to cancel the order if the product is not available for any reason. However, if it is not available, Wineknot Company Limited will notify you accordingly while returning the payment which you have made. Wineknot Company Limited will reserve all the right of the final decision.
14.5.2 We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
14.5.3 You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Wineknot Company Limited Company Limited’s computer systems, or the technical delivery systems of Wineknot Company Limited Company Limited’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
14.5.4 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.